When booking a tour with us at Big Grape winery tours. Clients must agree with these terms and conditions for which we provide our service to you.
Thank you for understanding these.
General refund policy for Big Grape Winery Tours.
Cancellation Policy – Full refund (minus 100% of deposit) available up to 7 days before the booked tour date/day.
50% refundable if client cancels, is available latest 3 days before the tour date/day.
No refund within 48 hours of your booked tour (tour times start 9.30am).
Deposit 100% non refundable will be kept if client cancels tour from all deposit payments.
Extra Info
1. Big Grape winery tours have the right to cancel any tours due to extreme weather warnings. refunds will be issued or dates moved to suit with discussion.
2. With tour pricing quoted please be aware this price is only accurate for amount of people quoted. If you increase or decrease group size, we will requote the tour price.
3. No alcohol consumption onboard vehicles.
4. We reserve the right to end the tour at any time if groups are over intoxicated or we deem patrons to breach RSA at venues.
Cleaning/Damage Fees
5. If any of our vehicles/property or charters are left in an excessively dirty state or there is any illness on board. The organiser or organisation will be charged
a minimum of $220 for deep cleaning. Any damage caused by guests will also be charged as per quote to fix.
For helicopter booked tours
No refunds within 8 days of the tour.
Helicopter cost refundable or reschedule if helicopter company cancels due to weather on the day.
For tour on ground transport component policy refer to the general refund policy listed above.
For hot air balloon booked tours
No refunds within 5 days of the tour
Hot air balloon cost refundable or rescheduled if the hot air balloon company cancels due to weather on the day.
For tour component policy refer to the general refund policy listed above.
Available payments methods & processing fees.
Mastercard & Visa -1%
American Express – 2.5%
Paypal – 2.5%
Bank Transfer/EFT – 0% – Preferred